At Alliance & Leicester we believe everyone should be able to access our products and services. We are currently improving the services we offer. If you have a particular need that we do not currently cater for, please write to us and we will do our best to help.

The website

If you want to make the site easier to read then please click on the help section on your browser, or access one of the internet help files offered by the manufacturer of your browser. See Microsoft for example.

Our branches

To make our branches more accessible, we are fitting new branches with:

• Automatic doors
• A low-level counter
• Hearing loops
• New cash machines

For customers who are deaf, hard of hearing, or with speech impairments

We can arrange for a qualified sign language interpreter if you let us know in advance.

You can also use a Typetalk operator to relay messages to us.

If you have textphone we have various alternative numbers to contact us on.

For customers with visual impairments

Our brochures, statements, and letters can be supplied in larger print, audio, or Braille.

To make documents easier to fill in, we provide Braille or large print templates for cheques, deposit slips, and credit card payment slips.

To make it easier to sign your debit,credit and cheque guarantee cards, you can request a signature template or talk to our branch or call centre.

Card details can also be provided in Braille.

We are also reviewing our branch colour schemes to make it easier for visually impaired customers.